Important – before setting up the Sparkassen-App:
- Please only start setting up the app when you have all of the required documents to hand.
- Please note that you will need to download and set up the S-pushTAN-App before setting up the Sparkassen-App. You will need the S-pushTAN-App to verify transactions on the Sparkassen-App.
Forgotten your S-pushTAN password and locked yourself out because of too many failed login attempts? Then follow the instructions under Forgotten password: Set up S-pushTAN-App again and then set up the Sparkassen-App.
Do you have a new phone or tablet and want to set up the S-pushTAN-App again? Then follow the instructions under “Set up S-push TAN again – on new phone” and then set up the Sparkassen-App. - What we’ll send you: If you are a new online banking customer, you’ll receive two letters by post:
- A registration letter for the S-pushTAN-App
- A letter with your online banking login details: User name/login ID and a temporary PIN
Please wait until you have received these two letters before activating the app.
To do so, you will need:
Always:
S-pushTAN-App
Download the latest version of the app, which is free, from the Apple or Google Play Store onto your phone or tablet.
Sparkassen-App
Download the latest version of the app, which is free, from the Apple or Google Play Store onto your phone or tablet.
When setting the app up for the first time:
pushTAN registration letter
To set up the S-pushTAN-App, you will need your pushTAN registration letter and your Sparkasse account must have been enabled for pushTANs. If you didn’t receive this letter, please contact your Sparkasse.
Existing online banking account or initial online banking login details
In order to be able to use the Sparkassen-App, you will need an online banking account or a set of initial login details for logging into online banking for the first time. You will also need your online banking login details to verify your identity on the S-pushTAN-App.
When setting up the app again, e.g. on a new phone:
User name and online banking PIN
If you are installing the Sparkassen-App on a new device, you will need your online banking user name and PIN.
How to:
Setting up pushTAN for the first time – with registration letter
The following guide contains step-by-step instructions for setting up the S-pushTAN-App with a registration letter. The important thing is to set up the S-pushTAN-App first. You will need the app to verify transactions on the Sparkassen-App.
Do you have a new phone or tablet and want to set up the S-pushTAN-App again? Then follow the instructions under “Set up S-pushTAN-App again – on new phone”. If you want to reinstall the S-pushTAN-App, please follow the instructions under “Set up S-pushTAN-App again – after reinstall”.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
Setting up the Sparkassen-App
The Sparkassen-App is intuitive and easy to use. As is the following guide, which contains step-by-step instructions for setting up the Sparkassen-App.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
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