Europäische Zentralbank
Sonnemannstraße 20
60314 Frankfurt am Main
www.ecb.europa.eu

Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Str. 108
53117 Bonn
und
Marie-Curie-Str. 24-28
60439 Frankfurt am Main
www.bafin.de

In the event of disputes with Sparkasse, it is possible to contact the arbitration body at the German Savings Banks and Giro Association (DSGV).

The arbitration application can be completed and submitted electronically directly on the secure online portal of the DSGV arbitration body at https://www.s-schlichtungsstelle.de.
Alternatively, the request can be sent in written form to the following address:

Deutscher Sparkassen- und Giroverband e.V.
Schlichtungsstelle
Charlottenstraße 47
10117 Berlin

The details shall be set out by the rules of procedure of the DSVG arbitration body, which are available on the website https://www.s-schlichtungsstelle and will be provided on request.

Ostsächsische Sparkasse Dresden is a member of the Dispute Resolution Scheme of this approved Consumer Dispute Resolution Scheme.

Information according to § 36 VSBG
Ostsächsische Sparkasse Dresden acts in property brokerage on behalf of LBS Immobilien GmbH NordOst, Am Luftschiffhafen 1, 14471 Potsdam. LBS Immobilien GmbH NordOst is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Information on the register of insurance brokers:
Registry number: VVRN D-Q9IM-T4OD7-21
DIHK | Deutsche Industrie- und Handelskammer
Breite Straße 29
10178 Berlin
www.vermittlerregister.info
0180 600 58 50 (Landline price € 0.20/call)

Competent regulatory authority:
Deutscher Industrie- und Handelskammertag (DIHK) e. V.
Breite Straße 29
10178 Berlin

Competend professional Chamber:
IHK Dresden
Langer Weg 4
01239 Dresden

Type of activity
Ostsächsische Sparkasse Dresden acts as a tied insurance agent with unlimited assumption of liability in accordance with Section 34d (7) sentence 1 no. 1 of the German Trade, Commerce and Industry Regulation Act of the Federal Republic of Germany (Gewerbeordnung der Bundesrepublik Deutschland) exclusively for Sparkassen-Versicherung Sachsen Lebensversicherung AG and its co-operation partners in an advisory and intermediary capacity in return for the commission included in the insurance premium and any other benefits.

Ostsächsische Sparkasse Dresden indirectly holds an 11.05 % stake in Sparkassen-Versicherung Sachsen Lebensversicherung AG.

Arbitration board for insurance mediation
Are you not satisfied with our services, products or services? If you have any suggestions, problems or complaints, please contact Ostsächsische Sparkasse Dresden or contact:

Sparkassen-Versicherung Sachsen
An der Flutrinne 12
01139 Dresden

Phone: +49351 4235-680 
Fax: +49351 4235-555
Email: beschwerde@sv-sachsen.de
Website: www.sv-sachsen.de/beschwerde

Arbitration bodies for the out-of-court settlement of disputes between insurance brokers and policyholders in connection with the brokerage of insurance contracts:

• Versicherungsombudsmann e.V.
  Postfach 08 06 32
  10006 Berlin
• Ombudsmann Private Kranken- und Pflegeversicherung
  Postfach 06 02 22
  10052 Berlin

Professional regulations:

• Section 34d of the Industrial Code (Gewerbeordnung (GewO))
• Sections 59 - 68 of the Insurance Contract Act (Gesetz über den Versicherungsvertrag (VVG))
• Section 48b of the Insurance Supervision Act (Versicherungsaufsichtsgesetz (VAG))
• Provision on Insurance Mediation (Verordnung über die Versicherungsvermittlung und -beratung (VersVermV))